As we continue to evolve with the ongoing COVID-19 pandemic, MercyCare has made some internal changes to assist members during this difficult time.

Mercyhealth Virtual Visit Now

Most patients with COVID-19 symptoms are at low risk for having the virus. If you have concerns, Mercyhealth Virtual Visit Now is a safe, convenient way to get expert medical advice from the comfort of your home. With Virtual Visit Now,you help reduce the risk of spreading germs to patients and staff at the urgent care clinic. Mercyhealth cannot diagnose COVID-19 through Virtual Visit Now, but your remote care provider can screen you, answer your questions, and recommend what you should do next.

Cost: As a MercyCare member, we are waiving the cost of this service for members who are experiencing symptoms of COVID-19.

Watch for symptoms: People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you are experiencing any of these symptoms and wish to use Mercyhealth Virtual Visit Now, visit https://mercyhealthsystem.org/service/virtual-visit-now/ and enter code: STAYHEALTHY

Mercyhealth  Telemedicine Visit

Mercyhealth understands that patients must be seen during this time of great uncertainty. Our new, convenient service, Mercyhealth teleMedicine, allows patients to connect with board certified primary and specialty care physicians* for secure, live, on demand video visits using a computer, smartphone or tablet. From a follow-up physician visit, to counseling and medication refills, to common health concerns–Mercyhealth teleMedicine is here for you from the comfort of your home. Our teleMedicine option is available now if deemed appropriate by your provider. Contact your provider to find out if your visit qualifies.

To make an appointment with your Mercyhealth physician, visit mercyhealthsystem.org/telemedicine

COVID-19 Costs Covered

MercyCare has waived the cost sharing for inpatient admissions that are primarily related to COVID treatment.

Prescription Drug Refills- Maintenance Medications

MercyCare has relaxed our refill policy to provide members earlier access to prescription medications. This applies to all lines of business up to a 90-day supply with the exception of individual, which will be limited to a 30-day supply.

COVID-19 & Mercyhealth

Q&A, Antibody Testing, lab Testing, Vaccines visit: Coronavirus- Need to Know