Customer Care

Toll-free phone number: (800) 895-2421
Local callers may dial: (608) 752-3431
TTY/TDD users may call:
 (800) 947-3529

Hours of operation: 8 am to 4:30 pm, Monday through Friday


MercyCare established a general email account for our members to ask general questions. Please include your first name and the department you wish to contact so that your email can be forwarded in a timely manner. Please do not send personal or confidential information through this email address as it is not encrypted and it may be possible for others to view your information. This email address is for general correspondence only and is accessible during business hours only. If you have information of a sensitive nature, we recommend you contact us by phone or mail at:

MercyCare Health Plans
580 N. Washington St.
P.O. Box 550
Janesville, WI 53547-0550

Hours of operation: 8 am to 4:30 pm, Monday through Friday

Sales & Client Services

If you are an employer, and are looking to purchase health care coverage for your company’s employees, please call (608) 752-3431, or toll-free (800) 752-3431 and ask to speak to a sales representative OR contact one of us below!

Josh Mummery, Sales Manager
(608) 758-7738,


“I have a bachelor’s degree in business administration from the University of Wisconsin-Whitewater, with a double major in management and marketing.  I also am a state-licensed sales agent with an extensive knowledge of group and individual insurance products, health care, marketing and product development.

I have been with MercyCare since 2009. What I like most is that every day brings a new challenge. Whether it’s getting a new sale, retaining current accounts, or just helping people find answers or resolve a problem, it’s always rewarding.

Outside of work, I enjoy spending time with my family, friends, and watching or playing sports.  I look forward to working with you. Please give me a call anytime.”

Sherrie Sargent, Senior Sales Representative
(608) 757-3104,

“I began my insurance career with MercyCare in 2011. My duties include developing new sales in commercial/ group health insurance, individual/family and Medicare plans.  I am also a Forward Janesville Ambassador who loves contributing to the success and growth of our community!

I hold a bachelor’s degree in criminal justice from the University of Wisconsin-Milwaukee, and am a state-licensed sales agent with years of knowledge and experience. Before MercyCare, I served 4 years of active duty in the U.S. Navy.

Outside of work, I enjoy spending my time with my 2 sons, family and friends. I look forward to speaking with you. Feel free to contact me anytime.”

Steve Cunningham, Senior Sales Representative
(608) 314-2313, 


Andy Jones, Senior Sales Representative
(608) 741-5627,

I started my career as an Insurance agent in 2011 and have been with MercyCare Health Plans since 2016. Being an insurance agent to me isn’t just about insurance. It’s about building relationships with each person/family, offering them a bit of guidance to help find the right fit. I am available to offer guidance on employer sponsored plans, individual/family policies or our Medicare supplement. Working for a local insurance company like MercyCare, allows me to give back to the communities we serve.

I currently am on the Board of Directors for the Stateline Chamber of Commerce as well as a Co-Chair for the Ambassadors with the Chamber. I hold an associate’s degree from Northeast Wisconsin Technical College as a Paralegal.

Outside of work, I enjoy spending time with my husband, my cat (Pumpkin) and time at our camper. Email or call me anytime, as I am here to help.