MercyCare established a general email account for our members to ask general questions. Please include your first name and the department you wish to contact so that your email can be forwarded in a timely manner. Please do not send personal or confidential information through this email address as it is not encrypted and it may be possible for others to view your information. This email address is for general correspondence only and is accessible during business hours only. If you have information of a sensitive nature, we recommend you contact us by phone or mail at:

Wisconsin: (800) 895-2421  /  TTY/TDD: (800) 947-3529
Illinois: (877) 908-6027  /  TTY/TDD: (800) 947-3529
Fax: (608) 741-5238
Hours: Monday-Friday, 8 am-4:30 pm

Mailing Address: MercyCare Health Plans, P.O. Box 550, Janesville, WI 53547-0550