MercyCare offers a mail order pharmacy program to members—no matter where they live or work.

By asking your doctor to prescribe generic medicine, you can save money.

When ordering your first prescription, you will be asked to provide the following information:

  • Name
  • MercyCare cardholder ID number/MercyCare group number
  • Current prescription number
  • Name of medication and medication strength
  • Date of birth
  • Gender
  • Allergies
  • Delivery address: city, state, zip
  • Daytime phone/evening phone
  • Doctor’s name/doctor’s phone
  • Pharmacy you currently use/pharmacy phone number 
  • Payment information

NOTE: Mail order service is intended for maintenance medications. Not all medications are good candidates for mail order, including antibiotics and medications that require special handling, such as refrigeration. Mail order co-pay reductions cannot be combined and are not additive with other co-pay reduction programs, such as pill splitting. Members can benefit from an incentive that reduces co-pays the most. Members may not combine incentive programs.

New Prescriptions

Step 1:

Ask your doctor to call in or fax your prescription, or mail your prescription to:

Mercy Health Mall
c/o Mail Order Pharmacy Division
1010 N. Washington St.
Janesville, WI 53548
phone (608) 755-8700
fax (608) 754-0027

Please remember to include your phone number and address.

Step 2:

Within three days, call (608) 755-8700, or toll-free (877) 597-6627, to verify your mail order details.

Pharmacy Hours:

Monday – Friday, 8 am – 6 pm
Saturday, 9 am – 1 pm
Closed on Sunday and holidays

Step 3:

Expect to receive your prescriptions within four to ten business days from the day you verify your order.

Transferred prescriptions

Call (608) 755-8700, or toll-free (877) 597-6627. You will need to provide your prescription and credit card information.

Prescription renewals

When you have 10 to 14 days of your current mail order prescription remaining, call (608) 755-8700, or toll-free (877) 597-6627, to reorder. You will need to provide your prescription and payment information.

Renewals are filled at Mercy Health Mall, 1010 N. Washington St., Janesville.

Frequently Asked Questions: 

When should I reorder my prescription(s)?

Reorder when you have 10 to 14 days of medication remaining.

How will my prescription order be mailed?

Prescription orders are mailed in plain, tamper-evident packaging to ensure they arrive in a securely and confidentially. There is no additional charge for delivery.

How do I pay for my order?

Although paying by credit card is the preferred method of payment, we also accept checks and money orders made payable to Mercy Mail Order Pharmacy. Mercy Health System partners may use payroll deduction, if enrolled in the program.

Where can I learn more about my medication?

Significant information pertaining to the use of your medication, possible side effects and instructions are enclosed in each package. Please call (608) 755-8700, or toll-free (877) 597-6627, for further assistance.

Do I have to have my prescriptions mailed to utilize this cost saving program?

No, simply contact Mercy’s Mail Order Pharmacy at (608) 755-8700, or toll-free (877) 597-6627, and tell them you would like to take advantage of the pick-up counter service.


Customer Service

For questions about your health plan benefits or to speak to a customer service, please call MercyCare at (800) 895-2421, Monday through Friday, from 8:00 am to 5:00 pm
580 N. Washington St, Janesville, WI 53548